Conditions of use

Terms and conditions

The products purchased on are sold by Vivarelli Franco di Vivarelli Tommaso e C. S.a.s. Via Zena 129/A 40065 Pianoro (BO) Italy.

Product availability

Each item you see in our web store is available from our warehouse. By selecting the products you prefer and entering the relevant chart, you will have the possibility in knowing all its characteristics and seeing all the details.

Price information

The prices at our francovivarelli site are VAT included in the section customer, instead are VAT excluded in the section retailer. In any case shipment expenses are excluded.

Execution time

All orders arriving will be executed within the following three working day. In the event of a holiday, the order will be executed the first following working day. If any problem arises, not due to the staff, the customer service office will contact and inform you of any possible delays.

Right to withdrawal

Vivarelli Franco S.a.s. applies the legislative decree of 22/05/1999 no. 185 “Implementation of the 97/7/EC directive relevant to customer protection as concerns distance agreement”.

After sale assistance

For any further information, please contact us at the email address or call us at tel. +39 0516251407 fax. +39 0516254307


Unlimited warranty coverage is provided for manufacturing defects on all our products. Direct or indirect damage caused by improper use will not be guaranteed.


We inform you that Legislative decree 196/2003 “Code relevant to the protection of personal data”, guarantees that your data are kept and managed according to the rights, fundamental freedom, dignity of the person with specific reference to confidentiality and personal identity. You can consult the area relevant to privacy at any time.